ESG has assembled an airline operations team that boasts extensive knowledge of and experience in the airport environment. This team can provide independent insight, identify issues, and assist in implementing procedures to enhance the quality of airline operations.

Experience
The team has over 170 years of experience in the Airline and Aviation environment with most spent as General Managers for major airlines at small and major hub airports. The team members thus readily understand the demands of the airport environment, including the need to work in unison for the benefit of all concerned.

Team Profile

George F. Gillis

• Thirty-Seven years experience in airline operations and strategic management.
• Three years as maintenance instructor (SFOMT).
• Fourteen years as General Manager of Operations - Peoria, IL. & Oklahoma City, OK.
• Involved in opening numerous stations throughout the UAL system.
• Principal instructor for all ground operations in numerous Pacific station openings.
• Interim Manager in Geneva, Switzerland.
• Recipient of three awards of merit.

Dwight Kirk

• Over 30 years of airline operations experience (27 years at management level).
• Recipient of two awards of merit and one regional manager of the year award.
• Project coordinator for construction at LAX and San Diego Airports. 
• Four years experience as City Manager in Minneapolis, MN.
• Sixteen years as General Manager of Operation - St Louis, MO. and Minneapolis/ St Paul, MN.
• Three years experience in budget and performance analysis's. 
• Served on company sales advisory team as well as the regional leadership team. 

James E. Sawyer

• Over 35 years or airline operations experience (29 years at management level).
• Ramp manager at O'Hare International Airport.
• Cargo Manager at O'Hare International Airport (managing over 900 personnel).
• Quality Service Representative for 46 UAL cities.
• Over sixteen years experience: interviewing and placement of personnel.
• General Manager of Station Operations - Madison WI, Detroit MI.
• Station Award: Best in Region.

Charles W. Mendenhall

• Thirty -Six years experience with United Airlines.
• Five years experience as a Staff Auditor in World Headquarters.
• Six years experience Regional Staff Assistant-Business Management — Wash. D.C. 
• Opened two new stations in domestic cities and started operations for winter season in Jackson, WY.
• Two years experience each in Reservations, Sales, Supervisor of Customer Service and Inflight Service.
• Eighteen years as General Manager of Operations - Moline, Il, Jackson, WY. and San Antonio, TX.  
• Recipient of two Best of the Region awards and two Award of Merits. 

Robert D. Bender

• Thirty -Nine years experience in Airline Operations and Customer Service.
• Six years experience as Trainer in Airline Computer systems (Apollo).
• Certified Trainer in Airline Ramp and Operations Procedures. 
• Conducted Quality Assurance Ramp Operations Audits for the Regions.
• Trained and First Hand Experience in Aircraft Incidents and Airline Emergency Response.
• Involved in opening new Stations throughout the United States. 
• Fifteen Years experience as General Manager of Operations Sioux City IA, Syracuse NY and Albany NY.

Joseph Bieber

• 34 years experience in airline operations and strategic management.
• Served on internal audit teams for both Quality Assurance Compliance and Financial Compliance.
• Ground Security Coordinator
• Construction Coordinator on two large facility projects in St. Louis.
• Chairman of Air Transport Association at St, Louis during Desert Storm.
• Recipient of 3 awards of merit and one regional supervisor of the year award.

Each member of the teams has served as:

• Ground Security coordinator
• Chairperson of an Airport Management committee
• Involved with Quality control of Airport Security
• Commercial Airline General / Station Manager
• FAA Security committee member

Review of Overall responsibilities include:

• Customer Service
• Employee Relations
• Community Representation
• Emergency Strategy & Planning
• Budgets & revenue Forecasting
• Operational Performance
• Quality Assurance
• Security (all areas)
• Employees and Vendor Training
• Contract Services & Negotiations

Airlines Agencies & Groups:

Airport & Aviation Agencies (Governmental, Federal and Local):

Airport Law Enforcement:

Other Industry Relationships:

In Summary,
This team has unique qualities and experience that yield a comprehensive understanding of airline operations and management. They specialize in Cost Control, Revenue Generation, Production, Customer Service and Quality Assurance.

These veterans are ready to provide analysis and recommendations regarding how to enhance the working relationship of all the various organizations integral to an airlines success.

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